NRF 2021: Learning from Nordstrom, Target and Others' Best-in-Class Customer Experiences

The power of connected commerce became even more apparent over the course of the COVID-19 outbreak, with buy online, pick up in-store (BOPIS) and curbside services exploding in popularity. This phenomenon helped large, digitally savvy retailers like Target, Home Depot and Walmart thrive and earned them spots among the top 10 retailers in CI&T's Connected